Terms and Conditions

Bookings and Cancellations of Classes/Workshops/Studio Space

Bookings are made online. Payment must be in full or 50% of the cost of the course at the time of booking. Full payment is due no later than 2 weeks prior to the start of the course. Cancellations and amendments can only be addressed in writing (via email to info@thecraftyardtotnes.co.uk).

Classes are booked on a first-come first-served basis. A waiting list facility will be established for every oversubscribed class. Participants selected to attend a class from the waiting list will be subject to these Terms and Conditions.

Missed classes

In the event that a student misses a class due to illness, child-care or other acceptable reason, they will be invited to book and attend one free drop-in session and may be asked to pay a discretionary administration charge of £10. The drop-in sessions are available on a first-come first-served basis and are arranged by e-mail info@thecraftyardtotnes.co.uk.

Collection and Identification of Work

All work must be clearly marked and identifiable by the tutor. Collection of work should be prompt and in arrangement with your tutor.

Refunds

No refunds or transfers will be offered for workshop, studio space, outreach or class spaces cancelled by participants within 2 weeks/14 days of a booked event. If a cancellation is notified earlier than 2 weeks prior to a booked event The Craft Yard will endeavour to backfill the place. If this is possible we will then refund your fee, less any costs incurred.

In the event of a class or workshop or booked studio space being cancelled by The Craft Yard, participants will be given the option of a refund or (where applicable) a transfer to a new date/booking.

Force Majeure (an extraordinary event or circumstance beyond our control causing disruption to business)

In the event of last-minute cancellations of cancellations mid-course or workshop we will always endeavour to offer refunds to participants. These refunds will be calculated on a pro-rata basis less any non-recoverable cost associated with planning and staging the event.

Complaints Policy

If you are dissatisfied with any aspect of our work/products, please get in touch at info@thecraftyardtotnes.co.uk and we will do our very best to resolve the matter. We will commit to responding to all enquiries as soon as possible and always within 14 days.

14 day cooling off period.

You can cancel your order up to 14 days after making the order in the case of goods, up to 14 days after your order is delivered. Should the course start within the 14 day cool-off period the usual refund policy will apply.